Shipping Policy

Welcome to Pearl Souq. We are committed to delivering your orders quickly, safely, and efficiently across the UAE and selected international locations.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

United Arab Emirates (UAE)

• Standard Delivery: 5–12 business days

International Shipping

• Delivery times vary depending on destination country and customs processing.
• Estimated delivery: 7–20 business days

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, or peak seasons.

Shipping Charges

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping promotions may be offered on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if provided). Tracking information may take a few days to update after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided:

• We are not responsible for lost or delayed packages.
• Additional shipping charges may apply for reshipment.

Delayed or Lost Packages

If your package is significantly delayed or appears lost:

• Contact our support team with your order number.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Split Shipments

As we work with multiple suppliers, some orders may arrive in separate packages and at different times.